Welcome to the PIONEER ATHLETIC CENTER!
We are delighted to have you join our program! Since 1966, Pioneer has been a home to more than 35,000 families, and we take immense pride in this legacy while continuously striving to improve.
Our main objective is to offer your family an exceptional experience and foster a safe, positive environment within our community. We firmly believe in promoting the physical, social, and mental well-being of children through our diverse range of programs.
All programs are built on the foundations of self-reliance, positive thinking, and hard work. When your athlete embraces these principles, there will be no limits to what they achieve in their lifetime!
Beyond teaching athletic skills, our ultimate mission is to impart valuable life lessons and skills. Our dedicated staff members work tirelessly with each athlete, guiding them towards their individual goals and ensuring they feel valued for who they are, not just their accomplishments.
We are here to unlock your child’s potential, extending far beyond the realm of sports.
Your Membership and class start Immediately!
If you just registered for classes, we bill full or half month so your child will be on the roster immediately. Don’t pay attention to any start dates as our software shows an August start date! Our classes are billed every month from here until you drop, and it’s important to not that we do not refund payments when you forget to drop as it holds up a spot in class!
MEMBER PORTAL
Enroll in classes/events/camps, update contact/athlete/payment information & More!
OUR CALENDAR
Make sure to follow the calendar. We will list closings, events and more!
EVENT CALENDAROFFICE support
We’re here to help! If we’re at the desk feel free to stop by and say hi! We get a lot of inquires every day and do our best to respond in a timely fashion! Tip: The best and Fastest way to connect with us is by sending and email vs calling! We have several people monitor email!
First Day!
The first thing you’ll want to do is double check your day and time of class, there is nothing that kills the energy of the first day is learning you don’t have class! Try to come a little early so you can familiarize yourself with the facility if you haven’t already!
When you arrive to 21 Baldwin St, please park in a parking spot and not in the road! Our parking lot entrance has a double 1 way in, so when you leave the gym please don’t drive out where you pulled in! Safety is our number one policy and we designed our parking lot with this in mind!
First Day
Entering Building: Once you enter the building we have cubbies on either the left side or the right side, first thing to do is take all athletes belongings and put them in an open cubby. When you walk in, the front desk is located directly in front of the entrance, gymnastics is to the right and Ninja & Martial Arts is to the left on the second floor! Our Tiny stars classes are held in the kids clubhouse located directly behind the front desk/proshop/snack bar! For drop in Open gym, stop by the front desk to sign a waiver and to pay. Stop at the front desk and introduce yourself and ask any questions!
What to Wear or how to dress: Hair Should be pulled back, jewelry should not be worn, Leotards are preferred or shorts/t-shirt should be worn (Avoid loose or baggy clothing as it may get in the way or become a safety hazard). We do not allow sports bras to be worn as the top. Shoes, socks and anything else should be left in the cubbies!
Class Structure: Depending on the program, all classes start with a warm up and then rotate to 3-4 events/activities for each class. Each week the activities will rotate, so every 2 weeks all events will be practiced! Fundamentals will always be covered, and basic shapes will be drilled! Proper technique is critical to achieve more difficult skills as they progress! So you’ll see lots of practice and repetitions in all programs!
We love seeing our families support their athletes and coaches and hope to hear you cheering them on!
Membership
Upon class registration, you understand you need to commit to a minimum of 2 months and then will pay month to month indefinitely until a drop card is filled out. It is important to note whether you select 1st/15th billing, payment is for the current month being billed. The 15th option is a courtesy we offer for families. The annual membership of $25 is due per child. The membership fee will be assessed annually on the anniversary month that your child first enrolled (i.e., your child enrolls in September, registration will be due every September that your child attends classes) The membership fee is non refundable, non-creditable and non adjustable. A cap of $75 per family for membership will be imposed for those with more than 3 children enrolled at the same time. When choosing the 6 month consecutive Star Membership, the account will be modified after submission and we’ll remove the $25 or credit the Membership Fee.
Make-Ups / Cancelled Classes
Students are allowed unlimited make-ups during the month enrolled, however if classes are missed consistently we may ask that you choose a new day or time. A class must be missed before the class can be scheduled to make up. Please schedule all make-ups with the office, email is fastest. If the student misses the last class of the month, they may make up a class within 10 days. Make ups may be taken in any class appropriate to the students age and ability, provided the student’s account is in good standing and currently enrolled. We reserve the right to cancel and/or reschedule classes and instructors. If the gym is closed due to inclement weather or holidays, you must schedule a make-up with the office after the class is missed. Notification of cancelled classes due to inclement weather will be posted on our facebook and an email will be sent out. Any missed class which is not made up will not result in a credit or refund to your account. If your child is the only student present for any class, that class will be a half hour private lesson.
LATE PAYMENT
All accounts must be current for enrollment to continue. If payment is not made by the 15th of the month, a $15 late fee will be assessed to the account on the 16th. It is your responsibility to keep on top of payments, if your card expires or declines for any reason you must contact the office. Late fees will not be waived for any reason. We allow a 2 day grace period for you to see the office or log into the members.pioneerathleticcenter.com portal and pay your balance. After the grace period is up, we will attempt to charge the card once more and if it does not go through your child will be dropped from the class immediately. If a member is on the waiting list, you will unfortunately lose your place in that class.
Payment Policy
You authorize monthly tuition, late and registration charges to your checking/savings account or credit card. You will be charged the amount indicated by your program enrollment each month (1st or 15th). A receipt for each payment will be emailed to you. You agree that no prior-notification is needed. Pioneer Gymnastics, Inc. accepts payments via cash or check, however a card must be placed on the account. You may select the 15th of the month for autopay and can pay anyway you’d like prior to the 15th. Payment is due either the 1st or 15th of the month based on your selection and that is for the current full month of tuition. Any bank fees associated with checks returned to us by the bank will be your responsibility and will be billed to your account. The returned check fee is $25.00.
Adding or Dropping Classes
Students may change or add (as long as there are slots available) classes by contacting the office. Please do not do this on the portal as you can only add classes and you will be double charged!
Dropping Class: Drop forms are available on the ipad kiosks near the entrance of the gym or you may request to drop online. http://pioneergymnastics.com/drop-request/. Your space will be automatically held and you will be charged, unless you drop before the 15th of the previous month by filling out a drop card online. No tuition adjustments, credits or refunds will be given if a student drops a class after the 15th of the previous month. If you do not drop by the 15th of the prior month you will be charged the entire next month.
Other Discounts
Sibling Discount
10% Off 2nd Child, 15% off 3rd for the 4th +
Active Military
10% OFF 1st Students Monthly Tuition
Discounts are applied to the lesser monthly tuition. Discounts only apply for the active enrolled student. All discounts are off regular rates and can’t be combined with any other discounts or offers including sibling discounts. All prices, discounts, membership types, class days and times can change without notice, please see the office or visit program pages for up to date class availability. Star member discounts can’t be combined with military or sibling discounts.
